Fund active | Accepting first requests for help
Account Care Fund
If your account was stolen, or you have discovered that an account you hold may not actually be yours, you can reach us through this page.
How the fund startedWho we want to help
Both situations are welcome. Each receives its own kind of assistance.
Players whose account was stolen
Your account was taken over, you can no longer sign in, or its linked details were changed without your consent.
- Help organising proof of account ownership
- Guidance on the official appeal process
- Care support assessed case by case
People willing to help return an account
For example, you bought or received an account in good faith, hold it on someone else's behalf, or later found its origin questionable and want to put things right.
- A confidential communication channel
- Help verifying the original account owner
- Help preparing materials to claim against the upstream seller
Good-faith assistance
What you can receive
- Confidential communication and return coordination
- Help preparing materials to claim against the upstream seller
- After the return is completed, you may apply for one-time assistance
Conditions that must be met
- Voluntarily explain how you obtained the account and cooperate with verification
- Help the original owner regain control of the account
- No involvement in account theft, extortion, resale or repeated claims
We do not buy accounts, we do not pay for stolen, extorted or resold accounts, and we do not promise release from any liability.
How we can help
These are supporting services only. Account ownership is always decided by the game's official team.
Understanding your situation
How the account was lost, its current status and what you have already tried.
Organising ownership materials
Help collecting registration details, purchase records and other proof of ownership.
Official appeal guidance
Guidance on submitting an appeal to the game's official team and what to prepare.
Good-faith return coordination
When a holder is willing to return an account, we help both sides communicate confidentially and verify the original owner.
How the fund works
The company commits 1% of the profit from eligible orders to the Account Care Fund, providing funding for account return coordination, player care and related support.
The fund cannot guarantee that every account will be recovered or assisted, but we will carefully verify every genuine lead.
Account safety reminderNever send account passwords, verification codes or authentication codes. We do not pay ransoms or buy accounts.
You may be helping a player recover years of memories
Choose your situation and contact us by email. A brief description is enough. Never include any sign-in details.
Email tony@dreamofdragon.org
FAQ & enquiries
If you cannot find what you are looking for, contact us directly.