Privacy Policy
Privacy Policy
This page explains what we collect to fulfil your order, how we use and protect it, and how you can access, correct or delete your information.
Last updated: 2026-06
Privacy at a Glance
- We collect only what is necessary to complete your order.
- Account credentials are used only as far as fulfilling your order and providing the service requires.
- We never ask for your password or verification codes by email or chat.
- You can request access to, correction of, or deletion of your personal information.
1. What We Collect and Why
Game account details
- Purpose
- Identifying and processing the account to be topped up
- Retention
- As required by the service and by law
Login details (PTC / Google / Facebook)
- Purpose
- Completing the top-up within the scope you authorised
- Retention
- Stored encrypted and kept long-term, so we can help if you later forget your password
Contact details (e.g. email)
- Purpose
- Order notifications and after-sales communication
- Retention
- As required by the service and by law
Order and support records
- Purpose
- Reconciliation, after-sales and dispute handling
- Retention
- As required by the service and by law
If this changes as our business changes, we will explain it to you before collecting the information.
2. What We Will Never Do
- Never ask for your password, verification codes or any private information by email or chat.
- Never sell your personal information.
- Never share your information with third parties unrelated to fulfilling your order.
3. Information Security
- Account credentials such as passwords are stored encrypted (never in plaintext). We retain these credentials long-term — because, over our 6 years of operation, nearly ten users have contacted us for help after forgetting their own account password. Keeping encrypted credentials lets us assist you if you forget yours later.
- We do not share your information with third parties unrelated to fulfilling your order. Pokémon GO is operated by Niantic and others, with whom we are not affiliated (see Legal Notice).
4. Protecting Minors' Personal Information
Minors may not order on their own. If an order is necessary, a guardian must complete and sign the Guardian Informed-Consent Form and submit it for review; the specific limits are set out in the Terms of Service.
5. Managing Your Personal Information
- Access, correct or deleteSend us your request by email; we will handle it once we have verified your identity.
- Password-recovery helpIf you have forgotten a past account password, contact us and we will assist you after verifying your identity.
- Privacy questions and complaintsSubmit them through our feedback page and we will follow up.
We handle these requests once we have verified the identity of the person making them.
6. Contact Us
For any question or request about your personal information or this policy, you can reach us at the email address below.